Programme Type:

Course Overview

Learning Outcomes

By the end of this program, students will be able to:

  • Apply customer service strategies reflecting current trends in the hospitality industry.

  • Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience in various hospitality positions.

  • Conduct oneself in a professional manner demonstrating an understanding of workplace norms, guidelines, regulations and legislation.

  • Demonstrate the language skills needed to successfully communicate in English with customers and in a workplace context.

  • Perform administrative and project-based tasks required in the workplace demonstrating teamwork skills.

  • Demonstrate the professional techniques needed in the workplace context including the use of personal and organizational technology.

Entry Requirement 

  • Educational Qualification: High School/Secondary School Diploma or higher education*.

  • Interview: Successful interview with an ILAC International College team member.

  • English Proficiency: ILAC English level 8 or IELTS Academic 4.0.

Fees

$5000


This information was accurate on : 25/03/2021
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